Consumer Alerts

    VETERAN ALERT: Commissary Changes to Benefit Military/Veteran Families


    April 12, 2017

    LITTLE ROCK – Much needed changes are coming to commissaries on military bases including the one at Little Rock Air Force Base in Central Arkansas. These changes aim to provide better quality products at a lower price for those who have given so much for our country. One way this will be done is by adding new, private labels, or store brand, products. Another way is to focus pricing to better reflect the cost of living in different regions across the country and world.

    “I applaud the Defense Commissary Agency for changing to better serve military families and veterans,” said Attorney General Leslie Rutledge. “Those who serve our country often rely on commissary services in our State and across the world, and it is important to do what we can to help military service members, veterans and their families.”

    In response to the 2017 National Defense Authorization Act (NDAA), the Defense Commissary Agency released the following plan to better serve our military families and veterans:

    • Use an updated methodology to measure savings, which will more accurately reflect the savings patrons experience at their local stores
    • Optimize product assortment so that the best products are offered to patrons at a low cost
    • Offer high-quality alternatives to national brands, which will offer additional savings
    • Set a variable pricing system that will better reflect the prices of items at commercial grocery stores

    The new savings method breaks commissaries into eight regions, seven across the United States and one international, and adjusts prices to better compete with the same items being sold in that region. Previously the cost of items were the same at commissaries across the world.

    The private label, store brand options that will be offered are "Freedom's Choice™” and "HomeBase.™" Freedom’s Choice products are food items, and products are nonfood items, such as paper products and other household items.

    The changes come after the 2017 NDAA, which required the agency to find ways to reduce costs and maintain patron savings.

    Arkansas military service members, veterans and families can file consumer complaints with the Attorney General’s office on ArkansasAG.gov or by calling (800) 482-8982.

    For more information and tips to avoid scams and other consumer related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

    About Attorney General Leslie Rutledge

    Leslie Carol Rutledge is the 56th Attorney General of Arkansas. She is the first woman and first Republican in Arkansas history to be elected to the office. Since taking office, she has begun a Mobile Office program, a Military and Veterans Initiative, a Metal Theft Prevention program and a Cooperative Disability Investigations program. She has led efforts to teach internet safety, combat domestic violence and make the office the top law firm for Arkansans. Rutledge also serves as Vice Chairwoman of the Republican Attorneys General Association and re-established and co-chairs the National Association of Attorneys General Committee on Agriculture.

    A native of Batesville, she is a graduate of the University of Arkansas and the University of Arkansas at Little Rock William H. Bowen School of Law. Rutledge clerked for the Arkansas Court of Appeals, was Deputy Counsel for Gov. Mike Huckabee, served as a Deputy Prosecuting Attorney in Lonoke County and subsequently was an Attorney at the Department of Human Services before serving as Counsel at the Republican National Committee. Rutledge and her husband, Boyce, have a home in Pulaski County and a farm in Crittenden County.

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