Know Your Rights Before You Fly

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November 16, 2007 LITTLE ROCK Thanksgiving marks the start of the holiday travel season, and as many Arkansans head to the airport next week to either board a flight or pickup those returning home for the holiday, Attorney General Dustin McDaniel issued this consumer alert to advise airline passengers of their rights. Flight delays and cancellations can occur due to bad weather, mechanical problems, and a host of other reasons that are sometimes beyond the airlines' control. There are no federal guidelines governing an airline's response to flight delays or the treatment of passengers stranded at the airport; each airline sets its own guidelines. If your flight is delayed or cancelled, you may consider taking the following actions Inquire as to the duration of the delay, keeping in mind that this may be hard to determine depending on the cause. If the delay is caused by a problem with the plane, you should ask about other available flights with the same carrier, so long as you don't have to pay a cancellation or change fee. Also, note that it is sometimes easier to make alternate arrangements by calling the airline's main number rather than dealing with the ticket agent at the airport. If you find a flight on an alternate airline, you may ask your original carrier to endorse" your ticket to the new carrier