Consumer Protection


In addition to the protections of the Do Not Call List, the Federal Trade Commission has also instituted rules for telemarketers intended to protect consumers.

  • The Do Not Call List protects consumers from unwanted telemarketing calls.
  • They cannot call you before 8 a.m. or after 9 p.m.
  • Even if your number is not on the National Do Not Call List, you can ask a specific company to put you on their internal do not call list. The company must honor your request.
  • Before telemarketers make a sales pitch, they must tell you that it is a sales call and who is doing the selling.
  • They may not misrepresent any information, including facts about their goods or services.
  • They must tell you the total cost of the products and services they are offering and any restrictions on getting or using them.
  • They cannot withdraw money from your bank account without your express, verifiable authorization.
  • They cannot use an automated dialer to leave you a recorded commercial message.
  • If you have caller ID, they cannot take any action to disguise the number from which they are calling.
  • If you have a fax machine, they cannot send you unsolicited commercial faxes.

For more information about telemarketers or telephone scams, visit the Federal Trade Commission.

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