Alerts

Attorney General Alert: Utility COVID-19 Disconnection Moratorium Ending May 3, 2021

LITTLE ROCK – The Arkansas Public Service Commission (PSC) announced on March 26, 2021 the COVID-19 disconnection moratorium for its regulated utility services is ending on May 3, 2021. Consumers with past due balances will now begin receiving disconnection notices to their mailing addresses from their utility companies providing at least a 35-day grace period before shut-off notices will be sent. This applies to customers of Entergy, OG&E, SWEPCO, Liberty Utilities, CenterPoint Energy, Black Hills, Arkansas Oklahoma Gas, and the Electric Cooperatives.

“We are over a year into the COVID-19 pandemic and Arkansas is recovering in more ways than one,” said Attorney General Leslie Rutledge. “I want folks who are going back to work but still struggling to pay their bills, to know they have options.”

Attorney General Leslie Rutledge released the following information for consumers who receive a notice from the utility company.

  • It is important to take action immediately to seek assistance to avoid disconnection.
    • Verify what you owe directly with your utility company. Information, including what is owed, must be provided in writing to each customer with a past due balance.
  • Contact the utility company and discuss a payment plan if your bill is unaffordable.
    • Utility companies are required to provide information regarding available payment options on their website and social media platforms.
    • Utility companies are required to offer plans which provide a minimum of 18 months to repay any past due balances with no down payment required.
    • Utility companies must also provide information regarding funds that may be available through assistance agencies or the Low-Income Home Energy Assistance Program.
  • Don’t fall for fake calls about utility bills!
  • Verify the status of your account directly with the utility company. You should contact them. Do not assume that someone who contacts you works for the utility company. It could be a scam.
  • Make all payments directly to the utility company.
    • Drop off the payment at the utility company’s office or an authorized payment location.
    • Pay online on the utility company’s website with a credit card or call the company directly.
    • Consider participating in an automated bank account draft system if it is offered.
    • Mail the payment to the utility company directly.
  • Remember, a legitimate utility company will not pressure you to pay through a wire transfer, gift card, or prepaid debit card.
  • The Public Service Commission does not regulate municipal utilities or private water companies, and customers of those utility companies are not affected by the PSC’s order.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s Office at (800) 482-8982 or OAG@ArkansasAG.gov or visit ArkansasAG.gov.

323 Center Street, Suite 200

Little Rock, Arkansas 72201

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