Attorney General Alerts

    Apple Support Advisor Scam Uses Scare Tactics


    May 23, 2018

    LITTLE ROCK – Scammers unrelenting phone call tactics are used to convince Arkansans of suspicious activity in Apple iCloud accounts, stating the user must contact Apple Support Advisor immediately. The automated calls that appear to be from Dallas, Nebraska, Hawaii and other locations, ask Arkansans to press 1 or call 925-244-1845 to connect with the company, but this is a scam.

    “These deceptive phone calls can often sound legitimate and may scare some Apple users into following the caller’s instructions,” said Attorney General Rutledge. “But the caller is likely to ask for remote access to the computer to change settings and trick the user into installing malware. The caller could also convince the user to enroll in a fake maintenance program and ask for credit card information to complete the purchase. Arkansans should never turn over any personal or financial information during an unsolicited phone call and should confirm caller ID and call back numbers from an independent search.”

    Attorney General Rutledge and the Federal Trade Commission released the following tips for Arkansans who receive this call, or get a similar pop-up message on the computer:

    • Hang up on unexpected or urgent call from anyone claiming to be tech support. It’s not a real call. And do not rely on caller ID to prove who a caller is because criminals can spoof the phone number they are calling from.
    • Do not give personal or banking information over the phone to an unknown individual.
    • If asked to pay for anything with a prepaid gift card, then it is a scam.
    • Ignore pop-up message on the computer or a mobile device encouraging the user to call tech support. There are legitimate pop-ups from security software to do things like update operating systems. But do not call a number that pops up on the screen in a warning about a computer problem.
    • Call the security software company directly if there is reason for concern – but do not use the phone number in the pop-up or on caller ID. Instead, look for the company’s contact information online or a receipt.
    • Never share passwords or give control of a computer to an unsolicited caller.

    My office has received reports of Arkansans receiving multiple calls a day from different numbers, all with the same recordings.

    For more information about consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@ArkansasAG.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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