Attorney General Alerts

    ATTORNEY GENERAL ALERT: Better Watch Out for Scam Artists Coming to Town


    November 23, 2020

    LITTLE ROCK – The most popular shopping days are upon Arkansans and whether shopping online or in-store, scammers can get pretty creative when trying to steal money from consumers. Con artists will take any opportunity to steal money, personal information, or even your identity this holiday season.

    “It’s important for Arkansans to always be careful whether they are shopping online or in-store this Christmas season,” said Attorney General Rutledge. “Far too often, I’ve seen the lengths that scam artists will go to in an attempt to steal money from hard-working Arkansans.”

    Attorney General Rutledge provides the following tips to help keep consumers safe while shopping online:

    • Look for the “lock” icon on the browser’s status bar, and the abbreviation “https” in the web address to be sure information is secure and to help guard the security of your information as it is transmitted to a website. Be sure your browser has the most up-to-date encryption capabilities by using the latest version available from the manufacturer.
    • Check the online merchant’s privacy policy before providing any personal financial information and determine how the information will be used or shared with others. Some websites’ disclosures are easier to find than others — look at the bottom of the home page, on order forms or in the “About” or “FAQs” sections of a site.
    • Read and understand return, refund and shipping policies before you make your purchase.
    • Pay by credit card, which is the most secure payment method. Under federal law, charges can be disputed and consumer liability for theft is limited so long as consumers promptly notify the bank or credit card issuer. Additionally, many credit card issuers have “zero liability” policies under which the purchaser pays nothing if his or her credit card is stolen and used to make unauthorized purchases.
    • Keep personal information private. Do not disclose personal information – address, telephone number, Social Security number, bank account number or email address – unless you know who is collecting the information, why they are collecting it and how they will use it.
    • Be cautious when buying gifts from an online auction. Understand how the auction works and check out the seller’s reputation before bidding. Always ask about terms of delivery and return options. Never wire money for the purchase; use some other form of payment.
    • Keep records of online transactions and check for emails from merchants while doing business. Merchants may email important information about purchases.
    • Promptly and thoroughly review monthly credit card and bank statements for any errors or unauthorized purchases. Notify the credit or debit card issuer immediately if a card or checkbook is lost or stolen or if you suspect someone is using your accounts without your permission.

    For more information about consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@ArkansasAG.gov or visit ArkansasAG.gov.

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