Attorney General Alerts

    AG Alert: Top 10 Complaints of 2017


    March 7, 2018

    LITTLE ROCK – In conjunction with National Consumer Protection Week, March 4-10, Arkansas Attorney General Leslie Rutledge today announced the top 10 most common complaints the Attorney General’s office received in 2017.

    “The Consumer Protection Division mediates all types of complaints each day,” said Attorney General Rutledge. “Attorneys and investigators work tirelessly on complaints on a number of common issues including: automobiles, timeshares, healthcare and utilities.”

    The 10 most common complaint categories from 2017 were:

    • Sales of goods and services
    • Automobile sales, service, financing and repair
    • Credit repairs and other financial services
    • Satellite, cable and internet service providers
    • Home repair, construction and maintenance
    • Landlord/tenant and real estate
    • Health care
    • Wireless and landline telephone services
    • Utilities
    • Travel and timeshares

    For the first time in five years, automobile-related transactions were not the most common type of complaint reported to the Attorney General’s office. The sales of goods and services was the top complaint category in 2017 and brought in 1,383 complaints. These types of complaints often involve problems when purchasing goods both in store and online, along with door-to-door sales.

    The most common scam reported to the Attorney General’s office in 2017 was the Internal Revenue Service (IRS) scam, in which scam artists intimidate Arkansans by posing as the IRS and demanding payment immediately. To protect themselves, Arkansans need to remember that the IRS will never call and demand payment, require taxes be paid in a certain way, ask for credit or debit card numbers or threaten to bring police or other agencies to make an arrest for unpaid taxes.

    In total, Attorney General Rutledge’s office resolved 7,229 formal complaints in 2017. File a complaint online at ArkansasAG.gov.

    National Consumer Protection Week is a partnership with attorneys general from across the country, along with many national organizations, including the Better Business Bureau, Federal Trade Commission and American Association of Retired Persons, to encourage consumers to understand their rights and make educated consumer decisions.

    For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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