How Can Your Attorney General Help?
October 7, 2015
The Attorney General’s Office is committed to Arkansans. For those who believe they have been taken advantage of by businesses, such as with defective products or erroneous bills, phone counselors and investigators can be your first line of defense to resolve these disputes. The Office also works to educate Arkansans about ways to spot a con artist to avoid falling victim to scams.
The Attorney General’s office mediates thousands of complaints each year, even recovering financial losses for many Arkansans.
In May, Attorney General Leslie Rutledge began her mobile office initiative with staff members traveling to each county in the State to reach constituents in their hometowns and not just in a high-rise office building in the capital city. Staff members assist consumers in filing consumer complaints and answer questions about the full range of services provided by the Attorney General’s Office.
Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to utilize her office if they have a consumer complaint or think they may have been scammed.
“The Attorney General’s Office has phone counselors, investigators, and attorneys who are ready to help Arkansans,” said Attorney General Rutledge. “These professionals are specially trained to assist and advise consumers on a variety of situations and can direct consumers to additional resources and help file consumer complaints. The Attorney General's Office is here to protect you.”
Attorney General Rutledge released the following steps for consumers to follow if they have a complaint:
- Gather all documentation that will support the claim of a complaint, including mailings, bank statements and receipts.
- Contact the company directly and notify them of the complaint. Offer a reasonable and specific remedy that will resolve the complaint. At times, these can be resolved informally.
- If the issue cannot be resolved by contacting the company, contact the Attorney General’s office at (800) 482-8982, or to file a formal complaint, complete the complaint form online.
- An investigator at the Attorney General’s Office will confirm the complaint submission within five business days, and within 10 business days, the investigator will submit the complaint to the business. The goal is to help obtain a successful resolution to each consumer complaint.
The Attorney General’s Office also works with local law enforcement to investigate and combat Medicaid and Social Security fraud, metal theft, identity theft and cyber crimes against children.