News/Events

Consumer Alerts

Television Package Upgrades

Television Package Upgrades

Wed, Aug 24, 2016

Many Arkansans are gearing up for football season and fall premieres and looking into options to get as many games and programming on television that they can. This leads some to consider upgrading television packages to make sure they can watch all of the big games and popular shows. Different providers offer different channel upgrades, and it is important to be educated on the options from your cable or satellite provider.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to fully research available television packages before determining if an upgrade is right for them.

“Whether it is the Razorbacks, Red Wolves or your favorite NFL team, many of us are anxiously awaiting football season,” said Attorney General Rutledge. “But if you cannot make the trip to watch the game in person, watching it on television is the next best thing. It is important to do your research beforehand and educate yourself about the options available to get the services you want.”

Attorney General Rutledge released the following tips for consumers looking to upgrade their cable or satellite package.

  • Review all of the packages and add-ons available through your current provider. These options may include telephone and internet services or high-definition and digital video recorder upgrades to your television. Bundled deals may cost less overall, but make sure you utilize what you pay for.
  • Consider the type of programming you prefer to watch (sports, movies, children’s shows, etc.). Based upon your budget, chose a package that includes the programming you want.
  • Be realistic about what you will watch so that you do not end up overpaying for channels that you will not use. Keep in mind that receiving HD channels will cost more.
  • Be wary of promotional deals, as they always have an expiration date. Make sure to read the fine print to see when and how much the price will increase, as well as when your access to certain channels will expire.
  • Beware of offers of “free installation” or “free equipment.” Usually these offers require that you agree to a longer term contract. You may end up paying more than if you paid for the equipment up front.

Also research the best service providers in your area and be sure to understand equipment, billing and contract agreements.

For more information on types of television service and other consumer related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
Air Bag Recalls Expanding

Air Bag Recalls Expanding

Wed, Aug 17, 2016

The National Highway Traffic Safety Administration (NHTSA) continues to issue recalls for Takata air bags. The air bags used by many popular manufacturers, including Acura, BMW, Cadillac, Chevrolet, Ford, Honda, Jeep, Infiniti, Lexus, Mazda, Mitsubishi, Nissan, Subaru, Toyota, Volkswagen and more, were reportedly made with a propellant that can degrade over time causing the air bag to rupture and propel shards of metal into the vehicle. According to the NHTSA, the air bags have attributed to at least 10 deaths and more than 100 injuries in the United States.

The NHTSA is urging consumers to not drive certain 2001-2003 Honda vehicles and to immediately call the dealer to schedule a free repair. It is believed that the inflators in these vehicles are at a higher risk of rupturing during air bag deployment.

The recall was expanded earlier this summer to as many as 68 million inflators. The expansion includes all driver and passenger frontal Takata air bags that have ammonium nitrate-based propellant air bag inflators without a chemical drying agent. The age of the inflator, along with prolonged exposure to a hot and humid climate pose a much greater risk of rupturing. According to the NHTSA, nearly 9.4 million air bags have been repaired so far.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to educate themselves about this recall and to take immediate action to avoid injury or even death.

“Arkansans should take all recalls seriously, especially the Takata air bag recall,” said Attorney General Rutledge. “This is one of the most serious and largest recalls in American history. Manufacturers are sending recall notices and replacing air bags free of charge to the vehicle owners as replacements are available. These notices should be considered urgent warnings and plans should be made to have the air bags replaced quickly.”

Attorney General Rutledge released the following tips to help Arkansans research recalls and determine if the air bag in their vehicle is on the recall list.

  • Visit SaferCar.gov to get the latest information on the Takata recall.
  • Search the NHTSA’s database or contact the vehicle manufacturer or car dealer for recalls by the Vehicle Identification Number, which is visible from the outside of the vehicle through the driver’s side windshield.
  • Sign up at SaferCar.gov to receive email notifications from the NHTSA to learn when manufacturers file new recalls.

The NHTSA has classified states into three zones in order to prioritize the air bag replacements. Arkansas is included in zone B, and the NHTSA anticipates issuing recalls in phases through December 2019. Earlier this summer, the Arkansas Department of Finance and Administration reported 22,620 vehicles that are registered in Arkansas are impacted by this recall.

For more information on auto recalls, vehicle warranties and other consumer-related issues or to file a consumer complaint, contact the Attorney General's office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
Military Families Make Your Vote Count

Military Families Make Your Vote Count

Wed, Aug 10, 2016

Active duty military service members and their families are ensured voting eligibility in their state of legal residence under the Servicemembers Civil Relief Act. This means that any active duty Arkansan stationed outside the State is still eligible to vote in the upcoming general election, including all State and local races.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to ensure military families are aware of the deadlines and the necessary steps to make their vote count on Tuesday, Nov. 8.

“Just like all Americans, active duty military members should ensure they are registered to vote,” said Attorney General Rutledge. “But families who are stationed in another state or overseas need to plan ahead to ensure they are registered in plenty of time, request the appropriate absentee ballot and have it turned in to be processed in a timely manner.”

Attorney General Rutledge released the following dates to help Arkansans stay on track to make sure their vote counts in November:

  • Friday, Sept. 23 – The federal government requires states to provide voters requesting an absentee ballot prior to this date with an absentee ballot. States can issue absentee ballots after this date, and active duty Arkansans can request an online ballot up to Election Day.
  • Monday, Oct. 10 – Deadline to register to vote in the general election.
  • Tuesday, Nov. 8 –Absentee ballots for active duty military members and their families must be postmarked by Election Day.
  • Friday, Nov. 18 – Deadline for county clerks to receive an absentee ballot from active duty military members and their families.

According to the Arkansas Secretary of State’s Elections Division, absentee ballots can be delivered through either the U.S. Postal Service or Ballot Safe, a secure online website. If the military service member decides to download the ballot instead of receiving a hard copy, the ballot will need to be printed, filled out and mailed to the county clerk, postmarked by Election Day, Nov. 8.

Military and family members are eligible to vote in their state of legal residence. This could be an original address, or the families can change their legal residence at each permanent duty station change. The American Bar Association encourages military families to keep voter registration, vehicle registration and State of legal residence the same for tax purposes.

Arkansas military service members, veterans and families should file consumer complaints with the Attorney General’s office on ArkansasAG.gov or by calling (800) 482-8982.

For more information and tips to avoid scams and other consumer related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
Use Credit Cards with Care

Use Credit Cards with Care

Wed, Aug 3, 2016

As summer winds down, college students are headed back to school, which means being faced with additional expenses. For many students, signing up for a credit card may seem like a good solution.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to provide young Arkansans with helpful tips when entering the credit market.

“Credit cards are a convenient way to purchase items, however, discretion must be used so that no long-term problems occur,” Attorney General Rutledge said. “Exceeding the card’s credit limit or late payments will negatively impact your credit score. A low credit score will increase interest rates and make applying for loans more difficult.”

For those students who are considering applying for a credit card, Rutledge offered this advice when using a card:

  • Submit payments on time. Making regular payments is the best way to improve a credit score and qualify for less expensive credit.
  • Always pay the balance owed. Although it may seem easier to pay the minimum, doing so costs more in the long-run, and it will take much longer to pay off the debt.
  • Do not “max out” a credit card. Charging the full credit limit is risky, and it will affect a consumer’s credit score.
  • Do not respond to every tempting credit card offer. Using too much credit could lead to having uncontrollable debt.
  • Read the fine print as some credit cards include expensive annual fees and higher interest rates in exchange for incentives like airline miles and bonus points. Some credit cards offer other services such as lower annual percentage rates, insurance and other items at no cost.

To combat the high-pressure solicitations and students burdened by credit card debt, the Arkansas General Assembly enacted legislation in 1999 that restricts the practice of marketing credit cards on college campuses.

In 2009, Congress passed the Credit Card Accountability Responsibility and Disclosure Act, which restricts on-campus credit card marketing nationwide. Under this law, the marketing of credit cards within 1,000 feet of a college campus or related event is prohibited. Consumers under age 21 must have a written application that includes the signature of a parent, legal guardian or spouse that has means to repay debts incurred by the account.

Credit card marketers are also forbidden from using gifts such as T-shirts and magazine subscriptions to entice a young consumer into applying for a card.

For more information on other consumer-related issues or to file a consumer complaint, contact the Attorney General's office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
A Little Homework Can Save a Lot of Money

A Little Homework Can Save a Lot of Money

Wed, Jul 27, 2016

Teachers are beginning to decorate bulletin boards, school officials are mapping out daily school bus routes and parents are back-to-school shopping. From school supplies to new gadgets and clothes, parents can quickly go over budget.

Attorney General Leslie Rutledge issued today’s consumer alert to help parents get the most out of their money when purchasing school supplies.

“Back-to-school time is busy and can be financially stressful for parents,” said Attorney General Rutledge. “But it doesn’t have to be. A lot of money can be saved by doing your homework to find the best deals and only buying the necessities.”

Attorney General Rutledge released the following tips for parents who are back-to-school shopping.

  • Stick to the teacher-approved school supply list. Do not waste time and money on unlisted, impulse items that may never be used.
  • Research prices ahead of time. Use price comparison apps or websites to check best available prices in real time. Or shop end-of-summer sales. Also consider that many stores will price-match better deals from other retailers.
  • Check school supply deals at supermarkets and scope out the office supply items before going to the back-to-school section. More items could be in stock for a better price.
  • For larger, more expensive items like sports equipment, electronics or musical instruments, consider buying used or refurbished.
  • Ask about and understand a store’s return policy, and remember that sometimes a box cannot be returned once it is opened.
  • If shopping online, only purchase items on a secure website. Determine whether a website is secure by looking for a “lock” icon in a browser’s status bar and the letters “https” at the start of the website’s URL.
  • Consider paying for online purchases with a credit card. Consumers are allowed under federal law to dispute those charges and cardholders may have no liability if a card is stolen and used.

Some providers and companies offer student discounts on wireless service, cell phones, tablets and other electronics. Check with the provider to determine available discounts.

Arkansas’s sales tax holiday, which suspends state and local tax on certain school supplies and clothing, is Aug. 6 and 7.

According to the National Retail Federation, families spent nearly $70 billion in back-to-school and back-to-college spending last year. Meanwhile, they estimate $630 in spending per child in grades K-12.

For more information on keeping your finances secure and other consumer-related issues or to file a consumer complaint, contact the Attorney General's office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
Scammers Going for the Gold This Summer

Scammers Going for the Gold This Summer

Wed, Jul 20, 2016

The 2016 Summer Olympics are coming up, and many Arkansans are eagerly waiting to watch the events from the comfort of their own homes. Even though many of us are not making the trip to Rio de Janeiro, con artists are still looking for ways to scam fans.

Scammers are using phishing attacks to solicit sensitive, personal information through email. At first it appears to be a legitimate advertisement, even using terms like “Rio” or “Rio2016,” but do not click on any links or open any attachments in unsolicited emails because they could contain malware, which can steal log in information, as well as expose you to identity theft.

Meanwhile, some scammers are sending fake emails saying the recipient has won the Olympics lottery, including a grand prize of a trip to Brazil to watch the summer games. But remember it is a scam if you never entered the contest. You cannot win a lottery you never entered.

Another scam that could reach those Olympic fans staying stateside is counterfeit merchandise. Scammers try to capitalize on Americans’ desire to show team spirit by advertising clothing or Olympic souvenirs. Make sure the website is a legitimate Olympic retailer, and use a credit card instead of a debit card to make any online purchases because it offers additional protections.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to help Arkansans to not fall victim to any of these scams.

“Many Arkansans plan to show their support for Team U.S.A. in the coming weeks,” said Attorney General Rutledge. “It is critical though that we all remember to be smart consumers and protect our personal and financial information.”

Attorney General Rutledge released the following tips to help spot fake websites and emails about this summer’s Olympic Games:

  • Check the page for bad grammar and spelling mistakes.
  • Do not move forward with the transaction if they only take payment through online currency or wire transfers.
  • Use caution if the offer sounds too good to be true.
  • Review the site’s privacy policy before submitting any personal or financial information.
  • Read the comments and reviews section and take note of negative feedback.

For more information on steps to take if your identity has been stolen and other consumer-related issues or to file a consumer complaint, contact the Attorney General's office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

MORE
Contact Us
Sign Up For Consumer Alerts