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Attorney General Alerts

Understanding Apps

Understanding Apps

Wed, Aug 26, 2015

Technology is constantly evolving and leading to new ways to make everyday tasks a little easier − from grocery shopping to mapping out directions and automatically paying the bills. According to Pew Research, nearly two-thirds of Americans now own a smartphone. More people are browsing app stores to download games, utilities and other useful applications. While these apps have great uses, some do not protect personal information and some can even download viruses to your phone.

Attorney General Leslie Rutledge issued today’s consumer alert to educate Arkansans on how to ensure personal information is protected and kept private from app companies and even scammers.

“Apps can be very convenient,” said Attorney General Rutledge. “But, depending on the phone’s security settings, app companies can collect personal information such as call logs, phone and email contacts, texts, calendar data and the device’s location, then sell that to another company. Consumers should always read the privacy policy and permissions for an app because those will describe the access the app requires or requests.”

Attorney General Rutledge released the following tips for smartphone users:

  • Consider finding another app if the description does not have a privacy policy, contact information or a website for the developer. It is important to consider who created the app and only download from trusted sources.
  • Be aware that some free apps contain advertising within the app, offer “in-app” purchases or make a more advanced version of the app available for a cost.
  • Consumers concerned about sharing location data with advertisers can turn off location services in phone settings.
  • Keep apps up to date by installing new versions or upgrades when available because updates could contain security fixes.
  • Parents should talk to children about rules for using apps and try the app before allowing children to access it.

Computer hackers have even created apps that can infect phones and mobile devices with malware. Malware is software, including spyware, viruses and phishing scams and can result in emails or texts being sent that were not actually written by the owner of the phone, or even make charges to accounts saved on the phone. If malware is found to be downloaded, contact the service provider, notify the company that made the device or install a security app to scan and remove malware apps.

For more information on protecting personal information and other Internet safety information, along with consumer-related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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Be Cautious with Credit

Be Cautious with Credit

Wed, Aug 19, 2015

Young adults across Arkansas are determining the best course of action to manage upcoming expenses. One option many will consider is signing up for a credit card.

Credit cards serve a great purpose, but consumers need to remember that carrying balances on credit cards can be quite costly, especially if cardholders make only the minimum monthly payments because late charges and accrued interest continue to build on the unpaid balance.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to warn young consumers about the potential downfalls of entering the credit market.

“Buy now, pay later credit plans may seem like an easy way to cover expenses in the short term,” said Attorney General Rutledge. “But these could lead to long-term problems if consumers take out cards with high interest rates or reach the credit limits. Consumers can establish a respectable credit history with credit cards by using them responsibly.”

Attorney General Rutledge offered the following tips to consider when signing up for a credit card:

  • Though credit card offers may be appealing, avoid accepting too many offers. Having too much credit can lead to unmanageable debt.
  • Choose a card based on the cost of credit, which includes the interest rate charged on credit balances and other fees.
  • Submit payments on time. Consistently making timely payments is the only way to improve your credit ratings and qualify for less expensive credit.
  • Pay the balance owed each month. Although it may seem easier to pay the minimum balance, doing so costs more in the long run, and it takes much longer to pay off the debt.
  • Be aware of promotional or introductory interest rates. Many cards start out with low rates but eventually move up to higher rates. Make sure you know when the high rate begins.
  • Steer clear of “over-the-limit” protection. It can be very expensive over time, especially on small transactions.
  • Protect your credit score by refraining from “maxing out” a credit card.
  • Read the fine print. Remember, a credit card application is a contract.

In 1999, the Arkansas General Assembly enacted legislation to restrict the practice of marketing credit cards on college campuses in order to combat high pressure solicitations that were targeting college students. A decade later, Congress took additional steps to limit solicitations. Some credit card companies are offering specific student credit cards that come with additional financial education and support for college students.

For more information on managing credit cards and other consumer-related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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Protecting Those Who Serve

Protecting Those Who Serve

Wed, Aug 12, 2015

Federal laws protect our active-duty servicemen and women and their families from mortgage foreclosures and exorbitant interest rates.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to educate Arkansas’s active-duty servicemen and women and families about safeguards that are in place if they plan to buy or currently own a home.

“Our military men and women put their lives on the line to protect us, and they have unique needs because of their service,” said Attorney General Rutledge. “Laws are in place to protect their homes while they are deployed, and they need to know about these programs.”

The Servicemembers Civil Relief Act of 2003 (SCRA) protects active-duty service members from potentially harmful civil legal matters. These protections cover insurance, mortgage payments, interest rates, leases, contractual arrangements and civil judicial proceedings.

SCRA limits mortgage interest to 6 percent during military service and up to one year after service ends. It prevents a mortgage creditor from selling, foreclosing or seizing an active-duty service member’s mortgaged property during service and up to nine months after military service terminates. The SCRA also provides protection requiring a judge to stay mortgage proceedings if a service member shows that military service has affected his or her ability to comply with mortgage obligations. Many service members would benefit from mortgage relief measures, and SCRA underscores this by prohibiting a mortgage servicer from requiring a service member to be delinquent on payments in order to qualify for loss mitigation relief if he or she would otherwise qualify.

Meanwhile, the 2012 National Mortgage Settlement placed requirements on five major mortgage servicers: Ally, Bank of America, Citi, J.P. Morgan Chase and Wells Fargo. In addition to benefitting all homeowners, these mortgage servicers must notify service members who are 45 days delinquent on mortgage payments that they are entitled to SCRA protections and are eligible for financial counseling from Military OneSource and Armed Forces Legal Assistance. Arkansas was one of 49 states that settled with the mortgages servicers on allegations of illegal actions in servicing loans.

Attorney General Rutledge released the following tips to help service members who need to take advantage of the protections provided under the SCRA:

  • Inform the mortgage company that you are seeking protection under SCRA.
  • Provide the lender with written notice of military service.
  • Send the lender a copy of the orders calling the service member to active duty.
  • Research time constraints that could impact eligibility for some protections.
  • Consult the nearest Armed Forces Legal Assistance Office with questions regarding qualifications for SCRA.

In April, Rutledge launched the first-ever Military and Veterans Initiative at the Attorney General’s Office. This initiative seeks to assist active-duty military service members, reservists, veterans and their families with consumer related issues, Veterans Treatment Courts, the Hiring Heroes Program and many other collaborative efforts.

Arkansas military service members, veterans and families should file consumer complaints with the Attorney General’s Office on ArkansasAG.gov or by calling (800) 482-8982.

For more information and tips to avoid scams and other consumer related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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Is that Data Breach Letter Real?

Is that Data Breach Letter Real?

Wed, Aug 5, 2015

The Arkansas Attorney General’s Public Protection Department has received a number of calls regarding a recent data breach at Medical Informatics Engineering (MIE). MIE services health care providers by storing personal and protected health information of patients across the country, including Arkansans.

MIE began mailing out notice letters to affected individuals last week causing many Arkansans to question the letter’s legitimacy because they are not aware of the third party service providers that often manage personal data.

Attorney General Leslie Rutledge issued today’s consumer alert to help Arkansans determine whether or not a breach notice is valid and to offer tips on what to do if they have questions about credit monitoring.

“For good reason, many Arkansans are learning to be skeptical of unsolicited communication,” said Attorney General Rutledge. “Although scammers use fake letters, this letter is real, and our Public Protection Department is on standby to assist those who may have fallen victim to a data breach.”

Attorney General Rutledge offers the following tips if you are notified of a data breach:

  • First, if you are concerned about the validity of the letter, contact the Arkansas Attorney General’s Office Public Protection Department at (800) 482-8982, consumer@arkansasag.gov or ask consumer related questions at ArkansasAG.gov.
  • If the data breach is determined to impact your personal information and the compromised information relates to existing financial accounts or your Social Security number, contact your financial institution to close or change the account information as soon as possible.
  • Consider placing a fraud alert on your credit bureau reports by contacting one of the three major credit bureaus. A fraud alert is designed to stop an identity thief from using personal information to open fraudulent credit accounts.
  • If fraudulent activity has occurred, consider placing a security freeze on your credit bureau reports in an effort to prevent credit, loans and services from being approved in your name without consent.
  • File complaints with the Federal Trade Commission and the Arkansas Attorney General’s Office if the data breach is confirmed to have included your personal information.
  • Periodically monitor credit bureau reports for any unusual activity and check for accuracy. Everyone is allowed one free credit report per year from each of the three major credit bureaus. To learn how to obtain a free annual credit report under federal law, visit annualcreditreport.com or call (877) 322-8228. A victim of fraud is eligible to receive one free credit report from each of the major credit bureaus. Requests for a free report based on a fraud claim should be made directly to the credit bureaus:
    • TransUnion: (800) 680-7289, transunion.com, P.O. Box 6790, Fullerton, CA 92834-6790
    • Experian: (888) 397-3742, experian.com, P.O. Box 9532, Allen, TX 75013
    • Equifax: (800) 525-6285, equifax.com, P.O. Box 740241, Atlanta, GA 30374-0241

For more information on steps to take if a data breach has compromised personal information and other consumer related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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First-Time Renter

First-Time Renter

Wed, Jul 29, 2015

As summer winds down and young adults turn their attention back to school or work, many are deciding where to live. College students are making plans to move to their college or university and weighing their housing options of living in a dorm or renting, while others are looking for the right apartment or house to rent. Some will be renting for the first time and need to know that shopping for an apartment or rental house is just as important and complex as buying a car or evaluating the benefits of a new phone or game console.

Arkansas Attorney General Leslie Rutledge issued today’s alert to educate young consumers on how to be smart while shopping for an apartment or rental house.

“Many college students opt for off-campus housing, rather than living in the dorms,” said Attorney General Rutledge. “And many young adults have been saving money to move into their first place. These young renters need to know what questions to ask a landlord, what to look for in an apartment or rental house and the warning signs of a bad deal.”

Attorney General Rutledge released the following tips to those considering rental options:

  • Read the lease in full before signing and ask questions.
  • Ask about the utilities. Who is the provider for each service? What is the average monthly cost? Does the landlord cover any of these costs?
  • Consider asking the landlord or local law enforcement if there have been any noise complaints filed against the neighbors.
  • Consider contacting the local police department or campus police to ask about safety of the area.
  • Look at the condition of the carpet and paint to ensure its quality.
  • Take pictures of the carpet, paint, appliances and any other fixtures before moving in. This could protect you if a landlord claims you caused any damages.
  • Ask the landlord if he or she will be responsible for appliance/air conditioning/furnace maintenance and make sure those responsibilities are mentioned in the lease.
  • Learn about the lease cancellation policy and ask questions.
  • Consider a nine-month lease for the school term instead of a full 12-month lease.
  • Clarify the details of the security deposit and the landlord’s policy for its return after the apartment or rental house is vacated.

Renters should also familiarize themselves with state as well as local city laws about landlords and tenants.

Late last year, Fayetteville, Arkansas, joined other university towns across the country, including Salisbury, Maryland, Pittsburgh, Pennsylvania, and Ames, Iowa, passing an ordinance requiring landlords to confirm, in writing, no more than three unrelated roommates are living together in a single-family home. This ordinance stemmed from homeowners near the University of Arkansas complaining about noise, trash and parking issues when more than three college students live together in a single-family home.

For more information on landlord and tenant rights and responsibilities, or to file a complaint, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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No Big Payouts in the International Lottery

No Big Payouts in the International Lottery

Wed, Jul 22, 2015

International scammers are once again turning to Arkansas to make some extra money by telling Arkansans they have won money in an international lottery. These con artists contact Arkansas consumers through direct mail, email or a phone call requesting a small fee in order to process these cash prizes.

Usually the con artist claims that the recipient has won a lottery or an expensive prize, such as a car or a trip. All the consumer has to do is submit either a small payment or personal financial information to claim the prize. Payments are often requested as “processing fees” or “customs charges.”

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to warn Arkansans about the dangers of falling for an international lottery scheme.

“International lottery ploys are another clever attempt to steal money from consumers,” said Attorney General Rutledge. “These scammers use lies and deceitful techniques to pressure Arkansans out of their hard-earned money. My office is committed to educating people to help them avoid becoming victims.”

Attorney General Rutledge offered the following tips for anyone who receives communication about a foreign lottery or prize:

  • A consumer should never have to pay something to receive a “free” prize. Be wary of anyone requiring payment in advance to obtain winnings.
  • Be cautious if someone asks that a fee be paid through a pre-paid credit card or by wiring money. If such payments are made, the money may never be seen again. Legitimate organizations will accept standard and traceable forms of payment.
  • It is a violation of federal law to play international lottery through mail or over the telephone.
  • People who accept these offers become targets of other scammers when their information is shared or sold to others.
  • Never provide any financial account information to an unknown person or entity.

The U.S. Postal Inspection Service estimates Americans pay these scammers $120 million per year for this one scam even as the Postal Service intercepts and destroys millions of foreign lottery mailings sent or delivered by the truckload into the United States.

Earlier this year, a Jamaican man was extradited to the U.S. where he pleaded guilty to 38 counts of conspiracy and wire fraud as part of an international lottery scheme. Damion Bryan Barrett, 29, is the first Jamaican citizen to be extradited to the United States based on charges of defrauding Americans in connection with a lottery scheme.

For more information on what to do if you are a victim of a scam and tips on how to avoid a scam, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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