Consumer Alerts

CONSUMER ALERT: Big Hearts Suffer Big Losses

CONSUMER ALERT: Big Hearts Suffer Big Losses

Wed, Sep 6, 2017

LITTLE ROCK – Scammers are manipulating big-hearted Arkansans with the “favorite grandson” scam once again. This scam is particularly targeted at the elderly, which cons good people out of their money.

These criminals prey on older Arkansans by calling and impersonating a favorite grandchild or close relative. The scammers play on emotions and can be extremely convincing. They claim to be in serious trouble or injured and need money wired to them immediately, often to a location outside of the United States. Unfortunately, wire transfers are similar to cash, meaning that if the victim is tricked and does send the money, there is often no way to get the money back.

“These thieves are taking advantage of good people who love their families,” said Arkansas Attorney General Leslie Rutledge. “Grandparents should know that when they receive a call from someone claiming to be a grandchild in desperate need of quick cash they should do as President Ronald Reagan suggested and that is 'trust but verify' and in this instance, verify with another family member before sending money.”

Attorney General Rutledge offered the following tips to avoid falling victim to the “favorite grandson” scam:

  • Resist pressure to act quickly.
  • Never give or wire money based on any unsolicited phone call.
  • Verify your family member’s location by directly calling another family member or the grandchild.
  • Do not send money to an unknown account or entity.
  • Ask the caller for his or her name, and if they cannot provide it, hang up immediately.
  • Have a plan in place when family members are traveling so that you can easily identify whether or not a need is genuine.
  • Contact the Attorney General’s office at (800) 482-8982 if you have been a victim of this scam.

The Attorney General’s office reports elderly Arkansans losing thousands of dollars after falling for this scam. According to the FTC over 400,000 imposter scams were reported last year. It is important to inform others and stay alert.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

CONSUMER ALERT: Following Harvey, Giver Take Caution

CONSUMER ALERT: Following Harvey, Giver Take Caution

Wed, Aug 30, 2017

LITTLE ROCK – Arkansans have seen the horrible photos and videos showing the devastation from Hurricane Harvey to our neighbors and friends in Houston and across south east Texas and want to help. But giver beware. Many times following natural disasters, the Attorney General’s office receives reports of unscrupulous “charities” targeting Arkansans knowing that we will offer help to those in need.

These con artists will tug at the heartstrings of giving people in hopes money will be turned over in support of whatever cause the criminals are using. The scammers provide as little information as possible about their “organization,” while still trying to convince potential donors about the legitimacy of the “charity” that will help those who have been impacted by Hurricane Harvey.

“Many of these fake organizations will pick a name and logo that is similar to an existing, legitimate organization that is helping those in need in Texas,” said Arkansas Attorney General Leslie Rutledge. “Arkansans must stay diligent, do their research on charities and know how their money will be used.”

Attorney General Rutledge released the following tips to help consumers give to only legitimate charities:

Also be wary of charities that pop up quickly in response to Hurricane Harvey. Even if they are legitimate, they oftentimes do not have a system in place to get donations to those in need. Consider giving to an established organization which helps disaster victims in the area.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

Fender Bender Facts

CONSUMER ALERT: Fender Bender Facts

Wed, Aug 23, 2017

LITTLE ROCK – According to the Arkansas State Police, on all public roads during 2014 there were 60,947 total crashes reported. After a car accident, drivers may not be thinking clearly and may not know what to do next.

“The first and most important tip is to stay calm,” said Arkansas Attorney General Leslie Rutledge. “Vehicle accidents are unfortunately a common occurrence, but most Arkansans are unaware of the steps to take and their rights in the moments after the wreck.”

Attorney General Rutledge released these tips on what to do after a vehicle accident:

  • Stay calm; you need to be in control of the situation.
  • Call an ambulance if anyone is injured.
  • Be aware of and warn oncoming traffic of the situation by turning on hazard warning lights. If the accident is a simple fender bender, then it is smart to move out of traffic. Although, if the accident is more severe, do not move the vehicles.
  • If there is significant property damage, injury or death, call the police to file an official police report.
  • Immediately write down or take a photo of the involved vehicles’ license plate numbers.
  • Exchange information such as name, address, contact details, driver license number and auto insurance information for the motorists involved.
  • Obtain statements and contact information from any willing witnesses.
  • Take photos of all vehicle damage, all physical injuries and any evidence that shows road and/or weather conditions.
  • Do not admit fault for an auto accident. Fault will be determined upon further investigation.
  • Contact your insurance company and file your car insurance claim.
  • If the police officer requires a phone number, then consider listing a number other than a mobile number in order to avoid unwanted telephone and text solicitations following your accident.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

Consumer Alert: Winners Losing Big

Consumer Alert: Winners Losing Big

Wed, Aug 16, 2017

LITTLE ROCK – Reports have been received at the Attorney General’s office of Arkansans being told they have won international lotteries, but these scammers are actually stealing thousands. The con artists contact consumers through direct mail, email or a phone call requesting a “small” fee in order to process the cash winnings.

Typically, the scammer contacts the “winners” claiming they have won a sum of money, a car or an expensive trip. All the consumer has to do is submit a small payment or their personal financial information to claim the prize. Payments are usually requested as “processing fees” or “customs charges.”

“International scams of all types are a common ploy to take advantage of people,” said Arkansas Attorney General Leslie Rutledge. “You are almost guaranteed not to win an international lottery, so why risk losing so much? Be smart and do not take the chance.”

Attorney General Rutledge offered the following tips for anyone who receives communication about a foreign lottery or prize:

  • A consumer should never have to pay something to receive a “free” prize. Be wary of anyone requiring payment in advance to obtain winnings.
  • Be cautious if someone asks that a fee be paid through a pre-paid credit card or by wiring money. If such payments are made, the money may never be seen again. Legitimate organizations will accept standard and traceable forms of payment.
  • It is a violation of federal law to play international lottery through mail or over the telephone.
  • People who accept these offers become targets of other scammers when their information is shared or sold to others.
  • Never provide any financial account information to an unknown person or entity.

According to the U.S. Embassy in Jamaica, in April the governments of Jamaica and the United States extradited eight Jamaicans to face federal charges related to an international lottery scheme. These scammers specifically targeted the elderly who are on fixed incomes. This multi-million dollar scheme is just one of many that the two embassies are working to shut down.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

Cooling Off the Utility Bills

CONSUMER ALERT: Cooling Off the Utility Bills

Wed, Aug 9, 2017

LITTLE ROCK – Even though this summer has not been as hot and dry as prior years, utility costs and rates are going up as utility companies invest and improve their infrastructure. This may cause bills to be higher than expected and these expenses can become quite overwhelming and put some Arkansans in a dangerous situation.

“Rising utility bills can be just as miserable as baking in the hot sun,” said Arkansas Attorney General Leslie Rutledge. “There are a number of effective and inexpensive ways to save money while making sure you and your families stay cool.”

Here are some tips to avoid high-cost bills:

  • Invest in making your home or business as energy efficient as possible. Local electric and gas utility companies may be able to offer helpful advice. In addition, the Arkansas Energy Office provides energy efficiency tips at
  • Consider level or “flat” billing options, which allow you to spread the cost of higher monthly bills over the course of the year. Be careful to read the details of your utility’s flat- or level-billing plan. With a level billing structure, you will pay the same amount each month, making budgeting more predictable and allowing you to avoid spikes in charges during seasons when you use more water or are running your air conditioner. Flat rates are typically estimated using your historical usage data. This may result in having a higher electric bill during the winter season than you would normally have because the cost of running your air conditioner in the summer will be spread throughout the entire year.
  • Make sure to change filters monthly on heating and air-conditioning units. Dirty or clogged filters slow down the cooling process and cause the system to operate inefficiently.
  • Keep interior lights turned off during the day, and consider changing light bulbs to higher-efficiency light bulbs such as L.E.D.
  • Keep drapes and blinds closed to keep out the sun’s heat.
  • Remember that ceiling fans cool people, not rooms. Turn ceiling fans off when a room is not occupied.

The Attorney General through her Consumer Utility Rate Advocacy Division represents the interests of Arkansas’s utility customers in front of the Public Service Commission and the Federal Energy Regulatory Commission actively working to keep rates low and reasonable and to promote energy efficiency.

In addition, some Arkansans may qualify for the federally-funded Low Income Home Energy Assistance Program (LIHEAP), which offers assistance in paying utility bills. Most of the money is allocated to low-income elderly consumers and individuals with disabilities, but also to other eligible consumers as funding becomes available. Local community action agencies have more details on the program. Visit for more information.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

Tips for Tenants

CONSUMER ALERT: Tips for Tenants

Wed, Aug 2, 2017

LITTLE ROCK – When deciding where to live, some Arkansans may turn to renting rather than purchasing a house or condominium. Some consumers prematurely sign a lease and find themselves stuck in a long and aggravating situation. But the Attorney General’s office is here to help you be an informed renter to avoid a lot of stress.

“Signing a lease can be overwhelming for first time renters, or even those who are familiar with the renting process,” said Arkansas Attorney General Leslie Rutledge. “Renters need to know if they are making a good deal, what questions to ask the landlord and what to look for in a home or apartment.”

Attorney General Rutledge released the following tips to those considering rental options:

  • Read the lease in full before signing and ask questions.
  • Ask about the utilities including electricity, natural gas, water and sewer. Who is the provider for each service? What is the average monthly cost? Does the landlord cover any of these costs? If the landlord keeps the utilities in its name, what assurance do you have that the landlord will pay the utility bills?
  • Consider asking the landlord or local law enforcement if there have been any noise complaints filed against the neighbors.
  • Consider contacting the local police department or campus police to ask about safety of the area.
  • Look at the condition of the carpet and paint to ensure its quality.
  • Take pictures of the property, especially carpet, paint, appliances and any other fixtures before moving in. This could protect you if a landlord claims you caused any damages.
  • Ask the landlord if he or she will be responsible for any and all repairs, including appliance/air conditioning/furnace repair and maintenance, and make sure those responsibilities are mentioned in the lease.
  • Learn about the lease cancellation policy and ask questions.
  • If you are a student, consider a nine-month lease for the school term instead of a full 12-month lease.
  • Clarify the details of the security deposit and the landlord’s policy for its return after the apartment or rental house is vacated.

It is also important to stay up-to-date with local Tenant and Landlord Laws. Fayetteville, Arkansas, joined other university towns across the country, including Salisbury, Maryland, Pittsburgh, Pennsylvania, and Ames, Iowa, in passing an ordinance requiring landlords to confirm, in writing, no more than three unrelated roommates are living together in a single-family home. This ordinance stemmed from homeowners near the University of Arkansas complaining about noise, trash and parking issues when more than three college students live together in a single-family home.

For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

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