Consumer Alerts

    Television Package Upgrades


    August 24, 2016

    Many Arkansans are gearing up for football season and fall premieres and looking into options to get as many games and programming on television that they can. This leads some to consider upgrading television packages to make sure they can watch all of the big games and popular shows. Different providers offer different channel upgrades, and it is important to be educated on the options from your cable or satellite provider.

    Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to fully research available television packages before determining if an upgrade is right for them.

    “Whether it is the Razorbacks, Red Wolves or your favorite NFL team, many of us are anxiously awaiting football season,” said Attorney General Rutledge. “But if you cannot make the trip to watch the game in person, watching it on television is the next best thing. It is important to do your research beforehand and educate yourself about the options available to get the services you want.”

    Attorney General Rutledge released the following tips for consumers looking to upgrade their cable or satellite package.

    • Review all of the packages and add-ons available through your current provider. These options may include telephone and internet services or high-definition and digital video recorder upgrades to your television. Bundled deals may cost less overall, but make sure you utilize what you pay for.
    • Consider the type of programming you prefer to watch (sports, movies, children’s shows, etc.). Based upon your budget, chose a package that includes the programming you want.
    • Be realistic about what you will watch so that you do not end up overpaying for channels that you will not use. Keep in mind that receiving HD channels will cost more.
    • Be wary of promotional deals, as they always have an expiration date. Make sure to read the fine print to see when and how much the price will increase, as well as when your access to certain channels will expire.
    • Beware of offers of “free installation” or “free equipment.” Usually these offers require that you agree to a longer term contract. You may end up paying more than if you paid for the equipment up front.

    Also research the best service providers in your area and be sure to understand equipment, billing and contract agreements.

    For more information on types of television service and other consumer related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or consumer@arkansasag.gov or visit ArkansasAG.gov or facebook.com/AGLeslieRutledge.

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