Attorney General Alerts

    We are Here to Help


    January 21, 2015

    Arkansans engage in various transactions every day. From paying electric bills to purchasing toys and electronics, we all have something in common – we are all consumers. For the most part, these purchases occur with no issue, but when problems arise, the dedicated employees in the Consumer Protection Division of the Attorney General’s Office are here to help.

    It is the goal of the Attorney General’s Office to help Arkansans resolve these consumer hitches as expeditiously as possible and with a positive resolution. The Consumer Protection Division put its experience to work for you, starting with the moment you call the office. Four front-line phone counselors stand ready to answer your call. The phone counselors are specifically trained to assist and advise consumers, no matter the situation. Counselors will also know how to direct you to resources on the Internet or to other agencies that may offer assistance. Most importantly, our phone counselors can help consumers file complaints with our office.

    Newly inaugurated Attorney General Leslie Rutledge issued today’s consumer alert to remind Arkansans that the Attorney General’s Office is here to protect consumers. A change in administration will not change that mission – it will only enhance it.

    “The Consumer Protection Division helps resolve thousands of complaints every year,” said Attorney General Rutledge. “Maybe you need help navigating a complicated vehicle purchase or you are being scammed on your cell phone bill. The dedicated counselors, investigators and assistant attorneys general of this division are ready to help. I will look at ways to enhance this division so that Arkansans receive the highest possible service and are protected from deceptive businesses and scam artists.”

    The Consumer Protection team can be contacted from 8 a.m. to 5 p.m. Monday through Friday. Our consumer website, www.gotyourbackarkansas.org, is always available and accessible with helpful tips.

    The goal of the Consumer Protection Division is to help you obtain a successful resolution to your consumer complaints. If you are having a problem, please contact our office – we are here to help!

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