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Rutledge Celebrates National Consumer Protection Week
Rutledge Announces Start of Wells Fargo Consumer Redress Review Program

Rutledge Announces Start of Wells Fargo Consumer Redress Review Program

Thu, Feb 28, 2019

Says, ‘This program is a significant step for Wells Fargo toward fixing the harm it caused to Arkansans’

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today announced that Wells Fargo has begun a consumer redress review program to allow consumers, who have not yet been made whole through other remediation programs already in place, to have their inquiry or complaint reviewed by a Wells Fargo escalation team for possible relief.

“The redress review program was a key component of my settlement with Wells Fargo due to betrayal of consumer trust,” said Attorney General Rutledge. “This program is a significant step for Wells Fargo toward fixing the harm it caused to Arkansans by ensuring that eligible consumers receive the restitution due to them under the settlement. Requiring Wells Fargo to implement this program is another example of how I will hold any business accountable that unlawfully takes advantage of Arkansans.”

The December settlement between Wells Fargo and attorneys general of all 50 states and the District of Columbia resolves claims the bank violated state consumer protection laws by opening millions of unauthorized accounts and enrolling customers into online banking services without their knowledge or consent, improperly referring customers for enrollment in third-party renters and life insurance policies, improperly charging auto loan customers for force-placed and unnecessary collateral protection insurance, failing to ensure that customers received refunds of unearned premiums on certain optional auto finance products, and incorrectly charging customers for mortgage rate lock extension fees.

As part of the program, Wells Fargo will maintain a website for at least one year that contains information regarding consumers' eligibility for redress and to help answer consumer questions. Wells Fargo's website describes the issues covered by the settlement agreement and provides phone numbers consumers may use to request review. In addition, Wells Fargo will provide periodic reports to the states about ongoing remediation efforts.

Wells Fargo's consumer redress review website may be accessed at Wellsfargo.com/commitment/Redress

Consumers with questions or concerns may call the following Wells Fargo phone numbers for assistance:

  • Unauthorized Accounts/Improper Retail Sales Practices: 1-844-931-2273
  • Improper Renters and Life Insurance Referrals: 1-855-853-9638
  • Force-Placed Collateral Protection Auto Insurance: 1-888-228-9735
  • Guaranteed Asset/Auto Protection Refunds: 1-844-860-6962
  • Mortgage Interest Rate Lock Extension Fees: 1-866-385-5008

Participating in the program with Arkansas include Attorneys General from: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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Rutledge Announces Faulkner County Man Sentenced to 15 Years for Videos Showing Rape of Children

Rutledge Announces Faulkner County Man Sentenced to 15 Years for Videos Showing Rape of Children

Wed, Feb 27, 2019

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today announced that a Faulkner County man has been sentenced to 15 years in the Arkansas Department of Correction on child pornography charges.

Jason Coppock, 28, of Mayflower, pleaded guilty to five counts of distributing, possessing, viewing of matter depicting sexually explicit conduct involving a child. He was found in possession of videos and images of sexual intercourse and penetration with girls as young as 5 years old to 12 years old.

“I am committed to removing disturbing criminals like Coppock from our neighborhoods,” said Attorney General Rutledge. “His actions prolong the vicious victimization of innocent children.”

Coppock was arrested in April 2017 by the Attorney General’s Office Cyber Crimes Unit when special agents seized laptops and external storage devices from his residence. An attorney from the Attorney General’s Office was appointed Special Deputy Prosecutor in the case by the 20th Judicial District Prosecuting Attorney Carol Crews.

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Rutledge Demands FCC Require Telecommunication Companies Stop Robocalls

Rutledge Demands FCC Require Telecommunication Companies Stop Robocalls

Mon, Feb 25, 2019

Says, ‘I am determined to end these incessant robocalls’

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today sent a letter to the chairman of the Federal Communications Commission (FCC) demanding that the FCC take more aggressive measures to require all telecommunication companies (telecoms) to use existing technology to identify and stop illegal robocalls.

“The telecoms have the technology to identify phone numbers and block calls that are likely scams, and it is time they take responsibility for continuing to connect scam calls,” said Attorney General Rutledge. “These calls are frustrating and extremely costly for Arkansans. I am determined to end these incessant robocalls and protect Arkansans from these con artists.”

Telecom carriers have long claimed that FCC rules restricted them from blocking calls. But in November 2017, the FCC released the 2017 Call Blocking Order granting telecoms the authority to block certain numbers known to be illegitimate. Rutledge is urging the FCC to take further measures to grant telecoms more authority to block illegal robocalls. Rutledge is also pressing the FCC to reconsider its decision to not hold third-party caller ID services, e.g., spoofing services, legally responsible for verifying that users have ownership of the number being spoofed such as the number displayed from a pharmacy or doctor’s office call.

In October 2018, Rutledge joined a bipartisan coalition of attorneys general that called on the FCC to urge telephone services providers to protect consumers from illegal robocalls. Rutledge also sits on the executive committee of the Robocall Technology Working Group which consists of 37 state attorneys general who have taken on the task to find ways to stop the epidemic of illegal robocalls. The executive committee has also met with senior executives from leading telecoms to discuss efforts and obstacles to combatting illegal robocalls, and how the telecoms and the attorneys general can work together in this effort. The group is currently working with experts in the field to develop best practices for the telecom industry, which, if adopted, will enable telecoms to better identify and prevent illegal robocalls and aid law enforcement agencies in identifying and prosecuting the originator of these calls. The group is also supporting congressional actions to address these issues and are urging telecoms to make call-blocking available to consumers for free.

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Rutledge Announces March Mobile Office Schedule

Rutledge Announces March Mobile Office Schedule

Mon, Feb 25, 2019

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today announced mobile office locations for March.

Attorney General Rutledge created this initiative during her first year in office to increase office accessibility for all Arkansans, particularly to those who live outside the capital city. Office hours were held in all 75 counties each year during her first term, assisting 3,300 Arkansans.

Rutledge believes face-to-face conversations are the best way to truly hear from Arkansans. The Attorney General Mobile Offices assist constituents with consumer related issues by filing consumer complaints against scam artists as well as answering questions about the office and the other services it offers to constituents.

Rutledge continues her partnerships with the Cooperative Extension Service and local law enforcement across Arkansas. Law enforcement officials will be on hand to collect unused and expired prescription medications to ensure they are secured and properly disposed. Arkansans are encouraged to bring their old, unused or expired prescription medications to an upcoming mobile office. During Rutledge’s first term, over 618 pounds of medications were collected at mobile offices.

For more information about services provided by the Attorney General’s office, visit ArkansasAG.gov or call (501) 682-2007. Rutledge can also be found on Facebook at facebook.com/AGLeslieRutledge and on Twitter at twitter.com/AGRutledge.

The upcoming mobile office schedule is below:

Calhoun County

Tuesday, March 5

9:30 to 11:00 a.m.

Calhoun County Nutrition Center

1120 Prestress Drive

Hampton, AR 71744

Howard County

Thursday, March 7

9:30 to 11:00 a.m.

Howard County Senior Citizens Center

206 E. Howard St.

Nashville, AR 71852

Pulaski County

Friday, March 8

10:00 to 11:30 a.m.

West Central Community Center

4521 John Barrow Road

Little Rock, AR 72204

10:00 to 11:30 a.m.

University of Arkansas at Little Rock

Donaghey Student Center (200A)

3259 S. University Ave.

Little Rock, AR 72204

Cross County

Tuesday, March 12

10:30 a.m. to noon

Cross County Courthouse

705 E. Union St.

Wynne, AR 72396

Pope County

Wednesday, March 13

11:30 a.m. to 1:00 p.m.

Arkansas Tech University

Chamber Cafeteria

204 W. O St.

Russellville, AR 72801

Jefferson County

Thursday, March 14

10:00 to 11:30 a.m.

Jefferson County Cooperative Extension Service

500 Idaho St.

Pine Bluff, AR 71601

Dallas County

Tuesday, March 19

10:00 to 11:30 a.m.

Dallas County Cooperative Extension Service

203 N. Clifton St.

Fordyce, AR 71742

Cleveland County

Thursday, March 21

10:00 to 11:30 a.m.

Rison Senior Citizens Center

#50 I.E. Moore Drive

Rison, AR 71665

Madison County

Tuesday, March 26

10:30 a.m. to noon

Madison County Senior Activity and Wellness Center

903 N. College St.

Huntsville, AR 72740

Van Buren County

Thursday, March 28

10:30 a.m. to noon

Van Buren County Aging Program

311 Yellowjacket Lane

Clinton, AR 72031

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Rutledge Issues Statement on President Trump’s Declaration to Secure America’s Southern Border

Rutledge Issues Statement on President Trump’s Declaration to Secure America’s Southern Border

Fri, Feb 15, 2019

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today issued the following statement in support of President Donald J. Trump’s declaration of a national emergency on the southern border.

“From day one, President Trump has been committed to securing America’s southern border and today he honored that promise,” said Attorney General Rutledge. “Following decades of failed policies, I support these efforts to restore security and integrity to our immigration system.”

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