News Releases

    Rutledge: Western Union Claims Process Open for Fraud Victims

    November 14, 2017

    $586 million fund available for victims of fraud

    LITTLE ROCK – Arkansas Attorney General Leslie Rutledge says the claims process is open for those Arkansans who used Western Union’s wire transfer service to send money to third parties involved in schemes to defraud consumers.

    “This fund seeks to compensate those Arkansans who were duped into sending money through Western Union,” said Arkansas Attorney General Leslie Rutledge. “The anti-fraud program that Western Union developed earlier this year to help detect and prevent incidents where consumers use Western Union to wire money to scammers should slow the rate at which people are falling victim to these crimes. But Arkansans must stay vigilant in protecting themselves from these scammers because wire transfers cannot be tracked to be returned to the original sender if it is found to be a scam.”

    Arkansans who reported to Western Union or the Attorney General’s office that they had been the victim of a scam using Western Union may receive a claim form in the mail. The form will contain instructions explaining how consumers may file their claim to receive compensation. Arkansans who do not receive a claim form in the mail but believe they may have an eligible claim can also visit or call 1-844-319-2124 for more information on how to file a claim.

    Completed forms must be mailed back to the settlement administrator by February 12, 2018. If you encounter difficulty in accessing the remissions website or are otherwise unable to file a claim, contact the Attorney General’s office at (800) 482-8982.

    The multistate settlement between Rutledge, 48 other states, the District of Columbia and Western Union was first announced in January. Under an agreement reached between the Department of Justice and the Federal Trade Commission, Western Union agreed to pay $586 million to a fund administered by the Department of Justice’s Victim Asset Recovery Program to provide restitution to consumers who were victims of a fraud-induced wire transfer using Western Union between January 1, 2004 and January 19, 2017.

    Rutledge reminds Arkansans that wire transfer scams are common and consumers should know who they are wiring money to and avoid wiring money to anyone outside the country.

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