Says, ‘This business has been over promising and under delivering, ruining many vacations’
LITTLE ROCK – Arkansas Attorney General Leslie Rutledge today filed a consumer-protection lawsuit in Pulaski County Circuit Court against Barling-based The Resort Place and its owners, Jay Allen and Dora Ann Edmondson. The Resort Place also conducts business under the names of Resort Place Travel and C4Success.
“This business has been over promising and under delivering, ruining many vacations in the process,” said Attorney General Rutledge. “After receiving over 75 complaints and conducting an investigation, I am filing a lawsuit against The Resort Place. By taking money from consumers and failing to provide the promised goods and services, this company has repeatedly violated Arkansas law and caused many undue financial hardships.”
The Resort Place offers services to vacation-property owners seeking to rent their properties and to vacation-rental customers seeking to book a property for a period of time through email solicitations and two websites, theresortplace.com and resortplacetravel.com.
Consumers describe paying The Resort Place for vacation bookings but then learning upon arrival that the reservation was never booked. Some consumers have also said they were moved from the resort that was promised to a hotel room with none of the amenities that were included in their original reservation. Others complained they had to pay for substitute accommodations out-of-pocket — with fewer amenities — even though payment had been previously made to The Resort Place.
Rutledge reports in today’s filing one consumer who traveled 10 hours by car with an infant and a toddler to vacation in Florida at a resort that was booked and paid for through The Resort Place. Upon arrival, the individual was informed that The Resort Place had not paid for the promised accommodations. The consumer contacted The Resort Place and was instructed to pay over $5,000 for the accommodations out-of-pocket, which she was promised would be reimbursed. The company repeatedly claimed to issue payment to the customer, but each payment bounced and the promised reimbursement has still not been received. Many of the complaints into the Attorney General’s office report nearly identical occurrences.
Rutledge is asking the court to impose civil penalties, restitution, attorneys’ fees, costs and other relief against The Resort Place and the Edmondsons.