Consumer Protection

The Consumer Protection Division assists Arkansas consumers when problems arise during everyday consumer transactions. Sometimes, the Division may help by contacting a business and mediating a positive resolution. In some instances, attorneys in the Division pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.

Arkansans who call the Division’s hotline at (800) 482-8982 will be greeted by a phone counselor who may take care of an issue, or forward the matter to one of the Division’s 10 investigators, who all specialize in fields ranging from cars to credit cards.

The Division receives more than 7,000 complaints every year. Since 2007, the mediation process has led to more than $10 million returning to the hands of Arkansas consumers.

The Consumer Protection team can be contacted from 8 a.m. to 5 p.m. Monday through Friday.

File a consumer complaint here

My Money

Credit cards, debit cards, payday lending and tax preparation. Make sure you know where your money is going.

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My Vehicle

There is a lot to consider when purchasing a vehicle, from new or used and insurance options.

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My Home

Learn about home financing options as well as landlord and tenant rights.

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My Phone

Understand the different phone options available to Arkansans, including both cell phone and landlines.

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My Health Care

Know your rights as a patient and some tips for getting the best care.

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My Identity

Hackers look for new ways to get your personal information, but there are ways to protect yourself.

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My Internet

Research internet providers in your area to find out which best fits your needs.

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Educate yourself on the best television service for you and your family.

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My Travel

Make sure you vacation goes off without a hitch.

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About Us

The Attorney General's office Consumer Protection Division ensure proper business practices in the State.

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Common Scams

Con artists swindle consumer out of their hard earned money, just to make a profit.

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File a complaint or learn more about our complaint resolution process.

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Additional resources are available for Arkansans who are having problems with a business.

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Consumer Alerts

Sign up for our weekly emails or read our latest consumer alert.

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