The Consumer Protection Division assists Arkansas consumers when problems arise during everyday consumer transactions. Sometimes, the Division may help by contacting a business and mediating a positive resolution. In some instances, attorneys in the Division pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.
Arkansans who call the Division’s hotline at (800) 482-8982 will be greeted by a phone counselor who may take care of an issue, or forward the matter to one of the Division’s 10 investigators, who all specialize in fields ranging from cars to credit cards.
The Division receives more than 7,000 complaints every year. Since 2007, the mediation process has led to more than $10 million returning to the hands of Arkansas consumers.
The Consumer Protection team can be contacted from 8 a.m. to 5 p.m. Monday through Friday.
File a consumer complaint here.
Credit cards, debit cards, payday lending and tax preparation. Make sure you know where your money is going.Learn More
There is a lot to consider when purchasing a vehicle, from new or used and insurance options.Learn More
Understand the different phone options available to Arkansans, including both cell phone and landlines.Learn More
Hackers look for new ways to get your personal information, but there are ways to protect yourself.Learn More
Research internet providers in your area to find out which best fits your needs.Learn More
The Attorney General's office Consumer Protection Division ensure proper business practices in the State.Learn More
Con artists swindle consumer out of their hard earned money, just to make a profit.Learn More
Additional resources are available for Arkansans who are having problems with a business.Learn More