The Consumer Protection Division, which received more than 7,000 complaints last year, assists Arkansas consumers when problems arise during everyday consumer transactions. Attorney General staff may help by contacting a business and mediating a positive resolution. In other instances, attorneys pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.
Arkansans who call the Consumer Protection hotline will be greeted by a constituent service representative who can advise or provide guidance of an issue or forward the matter to a mediator who specializes in fields ranging from cars to credit cards.
Regular business hours are 8 a.m. to 5 p.m. Monday through Friday. If you call after hours, you can leave a voicemail, and your call will be returned.