The Consumer Protection Division, which resolved nearly 5,600 formal complaints in 2018, assists Arkansas consumers when problems arise during consumer transactions. Attorney General staff may help by contacting a business and mediating a positive resolution. In other instances, attorneys pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.
Arkansans who call the Attorney General's office will be greeted by a constituent service representative who can provide guidance or direct to file a consumer complaint.
Regular business hours are 8 a.m. to 5 p.m. Monday through Friday. If you call after hours, you can leave a voicemail, and your call will be returned.